Support

Common questions

I reinstalled the game and my progress is gone. Progress is saved on your device only. There are no accounts, so we can't restore or transfer it, and reinstalling starts a fresh game.

A coin pack didn't arrive, or I want a refund. Purchases are handled by your app store. Restart the game first; if the coins still haven't arrived, contact Google Play or the App Store, which handle refunds.

How do I turn off anonymous play data? In the game, open Settings and switch off Share anonymous play data. Settings → Delete my play data erases what has been collected.

When I email, what should I include? Your device model, the game version (shown in Settings), and what happened. A screenshot helps.

Read the privacy policy to see exactly what the game does with your information.